TRAVELLIZ.COM TERMS AND CONDITIONS
Updated on Jan 26, 2023
1) ABOUT US AND HOW TO CONTACT US
Travelliz.com is a
website and mobile application (“Website”) operated by Travelliz. LLC.,
a limited liability company with its address at South Coast Plaza, Costa Mesa, CA,
92626, USA (078933) and Travelliz (CA) Limited (”we”, “our” or “us”).
We are a global online hotel marketplace (California travel license no. 07451).
To contact us,
please email our customer service team (for our email address and helpline
number, please see https://travelliz.com/contact).
2) ABOUT THESE TERMS
Our website assists
you in gathering travel information and determining the availability of Hotels
and services. It also allows you to book hotels (“Hotels”) provided by
official suppliers (“Suppliers”). After confirmation, a booking is
directly reflected in the supplier’s CRS (Central reservation system). We also
provide customer support services for bookings made on our website. These terms
apply to these booking services.
When you book a
Hotel, your booking is also subject to the relevant Supplier’s terms and
conditions (for e.g., the hotel’s terms and conditions). It is important that
you read these, as they form a separate legal agreement between you and the
relevant Supplier. There is more information on this in each of the Hotel
pages. If there are any inconsistencies between the Supplier’s term and
conditions and these terms, these terms apply.
Different terms and
conditions (such as cancellation and change rights) apply to different Hotels,
these will be made available to you during your booking process and form part
of these terms. You should read them carefully before booking.
These terms also
tell you the rules for using our Website, link to our Website or interact with
our Website in any other way.
By using our
Website and/or completing a booking with us, you confirm that you accept these
terms and any relevant Supplier’s terms and conditions, and that you agree to
comply with them. We recommend that you read these terms carefully and print a
copy for future reference. If there is anything within these terms that you do
not understand, please contact us using the details in section 1. If you do not
agree to these terms, you must not use our Website or complete a booking with
us.
You warrant that
you have capacity to enter into a legally binding contract (including being at
least the required age to have capacity in your country) and that you will only
use our Website to make legitimate reservations.
If you are booking
Hotels for a number of individuals, the first name you provide will be
responsible for (i) providing accurate information on the other individuals,
(ii) accepting these terms on their behalf and ensuring that they comply with
them, (iii) checking the details in the booking confirmation and contacting us
immediately if any of the details are incorrect, and (iv) paying the full price
of the booking and any additional charges in relation to the booking.
We may amend these
terms from time to time. We will note the date that amendments were last made
at the top of these terms, and any amendments will take effect upon posting.
Every time you wish to use our Website and/or completing a booking with
us, please check these terms to ensure you understand the terms that apply at
that time.
References to this
Website are deemed to include derivatives, including but not limited to linked
websites and applications, whether accessed by mobile phone, tablet or other
device.
3) RULES WHEN USING OUR WEBSITE
WE MAY MAKE CHANGES TO OUR WEBSITE
We may update and
change our Website from time to time to reflect changes to our services, our
users’ needs and our business priorities. We will try to give you reasonable
notice of any major changes.
WE MAY SUSPEND OR WITHDRAW OUR WEBSITE
Our Website is made
available free of charge.
We may suspend,
withdraw, or restrict the availability of all or any part of our Website for
business and operational reasons. We will try to give you reasonable notice of
any suspension or withdrawal.
The provision of
our Website is reliant on the internet and devices. You fully understand and
agree that we will not be liable for any losses suffered by you as a result of
our Website not being available due to events, circumstances or causes beyond
our reasonable control, including but not limited to internet, system or device
instability, computer viruses and hacker attacks.
You are responsible
for providing the necessary equipment (including but not limited to an
appropriate device and internet connection) and ensuring that all persons who
access our Website through your internet connection are aware of these terms
and other applicable terms and conditions, and that they comply with them.
YOUR ACCOUNT DETAILS
You warrant
that all account information supplied by you is true, accurate, current
and complete.
If you choose, or
you are provided with, a user identification code, password or any other piece
of information as part of our security procedures, you must treat such
information as confidential. You must not disclose it to any third party. You
fully understand and agree that we will not be liable for any losses suffered
by you as a result of you failing to treat such information as confidential.
We have the right
to disable any user identification code or password, whether chosen by you or
allocated by us, at any time, if in our reasonable opinion you have failed to
comply with any of these terms.
If you know or
suspect that anyone other than you knows your user identification code or
password, you must promptly notify us using the contact details in section 1 of
these terms. In this situation, if you have saved your payment details to your
account, you will also contact your payment account provider in order to reduce
any losses that may occur.
HOW YOU MAY USE MATERIAL ON OUR WEBSITE
We are the owner or
the licensee of all patents, copyright, trade marks, business names and domain
names, rights in designs, rights in computer software, database rights and all
other intellectual property rights, in each case whether registered or
unregistered, in our Website. All such rights are reserved.
You may print off
copies, and may download extracts, of any page(s) from our Website for your
personal use and you may draw the attention of others to content posted on our
Website.
You must not modify
the paper or digital copies of any materials you have printed off or downloaded
in any way, and you must not use any illustrations, photographs, video or audio
sequences or any graphics separately from any accompanying text.
Our status (and
that of any identified contributors) as the authors of content on our Website
must always be acknowledged.
You must not use
any part of the content on our Website for commercial purposes without
obtaining a licence to do so from us or our licensors.
If you print off,
copy or download any part of our Website in breach of these terms, your right
to use our Website will cease immediately and you must, at our option, return
or destroy any copies of the materials you have made.
WE ARE NOT RESPONSIBLE FOR WEBSITES WE LINK TO
Where our Website
contains links to other sites and resources provided by third parties, these
links are provided for your information only. Such links should not be
interpreted as approval by us of those linked websites or information you may
obtain from them.
We have no control
over the contents of those sites or resources.
USER-GENERATED CONTENT IS NOT APPROVED BY US
This Website may
include information and materials uploaded by other users of the Website,
including discussion forums, bulletin boards and review services. This
information and these materials have not been verified or approved by us. The
views expressed by other users on our Website do not represent our views or
values. We expressly exclude our liability for any loss or damage arising from
the use of any interactive area by a user in contravention of our content
standards below.
If you wish to
complain about information and materials uploaded by other users please contact
us using the details in section 1 of these terms.
PROHIBITED USES
You may only use
our Website for lawful purposes. You may not use our Website:
You also agree:
Ø any
part of our Website;
Ø any
equipment or network on which our Website is stored;
Ø any
software used in the provision of our Website; or
Ø any
equipment or network or software owned or used by any third party.
CONTENT STANDARDS
These content
standards apply to any and all material which you contribute to our Website (“Contribution”).
The content
standards must be complied with in spirit as well as to the letter. The
standards apply to each part of any Contribution as well as to its whole.
We will determine,
at our discretion, whether a Contribution breaches the content standards.
A Contribution
must:
A Contribution must
not:
We have no obligation
to post your Contributions, and we reserve the right in our absolute discretion
to determine which Contributions are published on our Website.
RIGHTS YOU ARE GIVING US TO USE MATERIAL YOU UPLOAD
When you upload or
post content to our Website, you grant us a perpetual, worldwide,
non-exclusive, royalty-free, transferable licence to use, reproduce,
distribute, prepare derivative works of and display such content in connection
with the services provided by the Website and across different media, including
the use of such content to promote the Website and/or the services. You also
grant us the right to take legal action against any infringement of your or our
rights in the content. To the extent possible, you expressly waive any and
all “moral rights” (including rights of attribution or integrity) that may
subsist in your content and agree that you have no objection to the
publication, use, modification, deletion or exploitation of your content by us.
If you believe that
any of the content of our Website breaches your intellectual property rights,
please contact us using the details in section 1 of these terms.
WE ARE NOT RESPONSIBLE FOR VIRUSES AND YOU MUST NOT INTRODUCE THEM
We do not guarantee
that our Website will be secure or free from bugs or viruses.
You are responsible
for configuring your information technology, computer programmes and platform
to access our Website. You should use your own virus protection software.
You must not misuse
our Website by knowingly introducing viruses, trojans, worms, logic bombs or
other material that is malicious or technologically harmful. You must not
attempt to gain unauthorised access to our Website, the server on which our
Website is stored or any server, computer or database connected to our Website.
You must not attack our Website via a denial-of-service attack or a distributed
denial-of service attack.
RULES ABOUT LINKING TO OUR WEBSITE
You may link to our
home page, provided you do so in a way that is fair and legal and does not
damage our reputation or take advantage of it.
You must not
establish a link in such a way as to suggest any form of association, approval
or endorsement on our part where none exists.
You must not
establish a link to our Website in any website that is not owned by you.
Our Website must
not be framed on any other site, nor may you create a link to any part of our
Website other than the home page.
We reserve the
right to withdraw linking permission without notice.
4) GENERAL BOOKING TERMS (APPLY TO ALL HOTELS)
DETAILS AND PRICE
You confirm that
all details provided by you when making your booking (such as name, ID details,
contact details, payment details and dates) are accurate and complete. If you
notify us of any incorrect details provided by you by mistake, we will help you
try and change the details on the booking however we cannot guarantee that the
Supplier will permit this, in particular where a change could amount to a
change in identity.
We advertise a
large number of Hotels and we try hard to ensure that the advertised price is
always accurate, but sometimes errors do occur. If the error should
reasonably have been apparent to you, we reserve the right to cancel the
booking or (if agreed by you) change the price. If this happens, we will
contact you.
BOOKING PROCESS
When your booking
is complete, you will receive a confirmation email from us. You agree to check
the details in the booking confirmation and to contact us immediately if any of
the details are incorrect. More information on hotel booking confirmations is
in the relevant sections below.
We will assign a Travelliz
booking number to your booking. It will help us if you can tell us the booking
number whenever you contact us about your booking.
When using our
booking services you shall not:
PAYMENT AND CURRENCY
When you book a
Hotel, the terms of payment will be made clear to you during the booking
process. Some bookings require you to prepay online, some require you to pay at
the time of using the Hotel (for e.g., when you check-in at a hotel). If any
sum is not paid in full in accordance with the terms of your booking, we may
cancel your booking immediately.
Exchange rates are
calculated in real time. When you prepay online, you will pay the exact amount
shown on the payment page. However, if you are paying in a different currency,
the provider of the account you pay with may use an alternative currency rate
which you are responsible for confirming. Your account provider may also charge
you a fee for international payments. You acknowledge that when you pay at the
time of using the Hotel (for e.g., when you check-in at a hotel) the exchange
rate may have changed between the time of booking and the time of payment.
If you encounter a
problem when you submit your payment, please do not submit the payment again.
You can confirm whether your booking was successfully made by contacting us
using the details in section 1 of these terms.
Any refunds will be
paid back to the original payment method, unless we agree otherwise. The date
that any refund will be paid into your account is subject to the provider of
your account.
We take the
security of your personal and payment information seriously and have robust
measures in place to ensure that your details are kept safe.
TRAVEL PREPARATIONS
It is your
responsibility to ensure that you have appropriate insurance and the required
travel documents for your trip. This includes (but is not limited to) your
passport/national ID card, visas, and medical documents (such as proof of
vaccinations).
By offering Hotels
to or in a particular destination, we are not advising or confirming that you
can travel to and/or around that destination without risk. You are responsible
for checking for any travel warnings or restrictions in the destination you are
travelling to and/or around, both before you book and before you travel.
It is your
responsibility to ensure that you obtain any vaccinations required for your
trip, and to follow any medical advice you have received.
5) HOTEL TERMS
HOTEL’S TERMS AND CONDITIONS
As highlighted
under “About these terms”, your booking is also subject to the relevant
Supplier’s (in this case the hotel you are staying in) terms. These can
generally be found on the hotel’s own website. If there are any inconsistencies
between these terms and the hotel’s terms and conditions, for e.g. where you
have selected a cheaper room that cannot be changed or refunded, these terms
will apply. If you have any questions on the terms and conditions that apply to
your hotel booking, you can contact us directly (using the details in section 1
of these terms) as part of our customer support services.
BOOKING PROCESS
Your booking
confirmation will be issued immediately after completing the booking process.
As soon as the booking process has been completed, we will email you to notify
you of this and from this point onwards, your room is guaranteed.
CHANGING, CANCELLING OR UPGRADING YOUR BOOKING
We will have
provided you with information on your rights to change or cancel your hotel
booking (and any associated fees) during your booking process; you may have
selected a cheaper room that cannot be changed or refunded. This information
forms part of these terms and should be read carefully before finalizing your
booking. If you are unsure whether your hotel booking permits changes and/or
refunds for cancellation, please contact us using the details in section 1
of these terms.
When your hotel
booking permits changes, the hotel and/or rooms that you can change to may be
limited by the official hotel inventory supplier, and so all of the options on
our Website and/or alternative rooms at that hotel may not be available to you.
We will provide you with information on the available options when we receive
your request to change your hotel booking.
If your booking is
changed or cancelled by the relevant hotel, generally that hotel’s terms and
conditions will apply. Please contact us directly (using the details in section
1 of these terms) and we will help as part of our customer support services.
HOTEL RATINGS
Our guest ratings
are based on verified reviews from users. Our star ratings are based on a
combination of information, such as ratings provided directly by the hotels
(including, where applicable, their star rating based on the standards in the
country they are based), amenities, photos, guest reviews and price. This is to
give you the best indication of the standard of the hotel. However, you
acknowledge and agree that the star rating is an indication only, standards
vary between countries and you are responsible for reviewing all of the
information provided on the hotel on our Website, to ensure that you are happy
with the standard of the hotel before booking.
6) HOW WE MAY USE YOUR PERSONAL INFORMATION
We will only use
your personal information as set out in our Privacy and Cookie Statement (https://pages.travelliz.com/service-guideline/privacy-policy-en-gb.html)
7) LIABILITY
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
MUCH OF THE
INFORMATION ON OUR WEBSITE HAS BEEN PROVIDED BY THE RELEVANT SUPPLIERS AND/OR
USERS OF OUR WEBSITE WHO HAVE PROVIDED REVIEWS OF THE HOTELS . WE
WILL ENDEAVOUR TO ENSURE THAT THE INFORMATION IS ACCURATE AND COMPLETE, HOWEVER
TO THE EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE
INCURRED BY YOU AS A RESULT OF THE INACCURACY OR INCOMPLETENESS OF THE
INFORMATION.
NO REPRESENTATIONS,
WARRANTIES OR CONDITIONS ARE GIVEN BY US IN RESPECT OF ANY INFORMATION WHICH IS
PROVIDED TO YOU ON OUR WEBSITE AND ANY SUCH REPRESENTATIONS, WARRANTIES OR
CONDITIONS ARE EXCLUDED, SAVE TO THE EXTENT THAT SUCH EXCLUSION IS PROHIBITED
BY LAW.
TO THE EXTENT
PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE INCURRED BY YOU
AS A RESULT OF:
Ø NOT
BEING ABLE TO CONTACT YOU WITH IMPORTANT INFORMATION ABOUT YOUR BOOKING, WHERE
YOU HAVE PROVIDED INCORRECT CONTACT DETAILS.
Ø YOU
BEING UNABLE TO USE A HOTEL (FOR E.G., BOARD A PLANE OR TRAIN, CHECK-IN TO A
HOTEL, HIRE A CAR, USE AN AIRPORT TRANSFER SERVICE OR USE AN ATTRACTION TICKET)
DUE TO THE ID DETAILS (INCLUDING NATIONALITY) PROVIDED BY YOU DURING YOUR
BOOKING NOT MATCHING THOSE ON YOUR ID.
Ø YOUR
FAILURE TO COMPLY WITH THE RELEVANT SUPPLIER’S TERMS AND CONDITIONS.
Ø YOUR
FAILURE TO ARRIVE ON TIME OR ALLOW SUFFICIENT TIME FOR CHECK-IN, BOARDING OR
(WHERE RELVANT) PASSPORT CONTROL AND SECURITY CHECKS.
Ø YOUR
BEHAVIOUR BEING DEEMED AS UNACCEPTABLE BY THE RELEVANT SUPPLIER.
Ø ACTS
OF GOD, FLOOD, DROUGHT, EARTHQUAKE OR OTHER NATURAL DISASTER;
Ø EPIDEMIC
OR PANDEMIC;
Ø TERRORIST
ATTACK, WAR, COMMOTION OR RIOTS, THREAT OF OR PREPARATION FOR WAR, ARMED
CONFLICT, IMPOSITION OF SANCTIONS, EMBARGO, OR BREAKING OFF OF DIPLOMATIC
RELATIONS;
Ø NUCLEAR,
CHEMICAL OR BIOLOGICAL CONTAMINATION OR SONIC BOOM;
Ø ANY
LAW OR ANY ACTION TAKEN BY A GOVERNMENT OR PUBLIC AUTHORITY; AND
Ø INTERNET,
SYSTEM OR DEVICE INSTABILITY, COMPUTER VIRUSES AND HACKER ATTACKS.
PLEASE NOTE THAT WE
ONLY PROVIDE OUR WEBSITE FOR DOMESTIC AND PRIVATE USE. YOU AGREE NOT TO USE OUR
WEBSITE FOR ANY COMMERCIAL OR BUSINESS PURPOSES, AND WE HAVE NO LIABILITY TO YOU
FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF
BUSINESS OPPORTUNITY.
BREACH OF THESE TERMS BY YOU
You are responsible
for any losses suffered by us as a result of any use by you of our Website
and/or booking services which is not in accordance with these terms.
Failure to comply
with these terms may result in our taking all or any of the following actions:
8) COMPLAINTS
If you have any
questions or complaints about our Website or booking services, please contact
us using the details in section 1 of these terms.
9) WHICH COUNTRY’S LAWS APPLY TO ANY
DISPUTES?
These terms and any
dispute or claim (including non-contractual disputes or claims) arising out of
them, their subject matter or formation shall be governed by and construed in
accordance with the law of Singapore, although this shall not deprive you of
any mandatory consumer rights of the law of the country in which you are
resident in.
You and we both
agree that the courts of Singapore will have jurisdiction over any dispute or
claim (including non-contractual disputes or claims) arising out of or in
connection with these terms or their subject matter or formation, although this
shall not deprive you of any mandatory right to choose instead to resolve any
such dispute or claim in the courts of the country in which you are resident.
10) LANGUAGE
Where the original
English version of these terms has been translated into other languages, the
English version shall prevail in the event of any inconsistences between the
versions.
11) GENERAL
These terms are
between you and us. No other person shall have any rights to enforce any of
these terms.
If any court or
relevant authority finds that part of these terms are illegal, the rest will
continue in full force and effect.
Even if we delay
enforcing these terms, we may still take steps against you at a later date.
